Returns & Refunds
We want you to love your order. If something isn't right, here's how returns work at BuyLoro.
30-day returns
You have 30 days after receiving your item to request a return. To qualify, the item must be:
- In the same condition you received it — unworn or unused
- With its tags attached and in the original packaging
- Accompanied by your receipt or proof of purchase
How to start a return
- Email us at hameedsamimi1000@gmail.com with your order number and the item(s) you'd like to return.
- If your return is approved, we'll send you a return shipping label and instructions on where to send your package.
- Pack the item securely and ship it back using the label.
Please don't send items back without contacting us first — returns sent without approval can't be accepted.
Damaged, defective, or wrong item?
Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us right away and we'll make it right.
Items that can't be returned
- Custom or personalized items
- Personal care and beauty products
- Perishable goods
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
Exchanges
The fastest way to get what you want is to return your item and, once the return is accepted, place a new order for the replacement.
Refunds
Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it. If it's been more than 15 business days since approval, please reach out to us.
EU customers
If your order ships to the European Union, you may cancel or return it within 14 days for any reason, subject to the same condition requirements above.
Questions?
Email us anytime at hameedsamimi1000@gmail.com or visit our Contact page.